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Open c21y legal terms

Read our legal terms before you open an account: access rules, identity checks, cookie consent, data use, and how we handle change requests are all set out here.

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HELP CHANNELS

Explore legal contact routes

For any legal request, use the route that fits the job. Email works for correction requests and record checks, in-app chat is faster for account questions, and the contact form helps when…

Email Send a written request when you want a copy, correction, or deletion check. Include the email linked to your account, the exact change you want, and any proof we ask for so we can verify it faster.
Chat Use chat for quick legal questions about access, consent, or a notice on this page. If the matter needs a written trail, we will move it there and keep the thread on file.
Contact form Choose the form when you need a paper trail for identity checks or a record update. Add clear details, attach only what is needed, and wait for our reply before sending anything extra.
DATA SAFEGUARDS

Switch through data, cookie, and access rules

We collect only the details needed to run your account, complete checks, and keep the legal record we are required to keep.

Data use

We use account, device, and transaction details to run the service, meet legal duties, and answer support requests. We keep the scope narrow and do not ask for more than the process needs.

Cookies

Cookie choices help us remember consent, session state, and page settings. You can revisit the notice if you want to change those choices, and some parts may not work until you accept the needed ones.

Account security

We protect logins with checks such as password rules and sign-in checks when activity looks unusual. If a device or location change needs attention, we may pause access until you confirm it.

Retention

We keep records only for as long as needed for account handling, legal duties, fraud checks, and support history. Once that period ends, we reduce or remove what we no longer need.

Change requests

If your name, contact details, or stored details change, send a clear request through support. We may ask for proof so we do not alter the wrong account or hand details to the wrong person.

Access contact

For a copy of stored details, a correction, or a deletion check, write to the contact route listed here. We reply after verifying identity and the scope of the request.

Browse common legal questions

These questions focus on access, data use, cookies, verification, and record changes. If your situation depends on local law, the answer can change by location, so we always look at the law that applies to your account. When a question needs account-specific action, use the support routes above and keep your request clear.

Access depends on the law that applies to your location. We only let you proceed where local law permits, and some requests may pause while we check identity or eligibility.

We keep account, device, transaction, and support records that help us run the service, verify activity, and meet legal duties. We do not keep stray details that have no clear purpose.

We may ask for proof when we need to confirm who owns the account, protect against misuse, or process a correction. Clear documents help us avoid delays and wrong changes.

Cookie choices let us remember consent and site settings, and they help certain pages work as expected. You can revisit the notice if you want to change those choices later.

Send the exact change you want through support, along with the account name and any proof we ask for. We handle the request after verifying identity and the record involved.

Use the contact route on this page and say whether you want access, a correction, or deletion check. We reply after confirming ownership and the scope of the request.

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