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How c21y Handles Your Personal Data

At c21y, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data collected only as neededSecure account storageYour right to access or deleteIndia-region data handlingContact us any time

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Explore What This Policy Covers

c21y Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts created and accessed on c21y where local law permits such access. We collect data including your name, contact details, device identifiers and transaction records when you deposit or withdraw using UPI, Paytm or PhonePe. That transaction data is retained

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only as long as required to process your account activity and comply with applicable legal obligations in your jurisdiction. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, those partners are contractually bound to
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handle it under terms consistent with this policy. Your use of c21y from India is subject to Indian data protection law, and we process your information accordingly.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or request deletion of your personal data, our privacy support team is available around the clock.

Email Privacy Support Send your data request to our dedicated privacy email. Include your registered account email so we can locate your records and respond within the legally required period for your jurisdiction.

Live Chat on c21y Open the live chat window directly on c21y and ask for a privacy team member. Chat is available around the clock and is the quickest way to raise an urgent data concern or access request.

Support Ticket Submit a formal privacy ticket through your account dashboard. Tickets are logged, tracked and escalated to our data team if a response is not issued within the expected window.

DATA HANDLING PRACTICES

Browse How We Protect Your Account

We apply multiple layers of control around your data — from how cookies work in your browser session to how long withdrawal records stay on file.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and region settings. You can clear or block cookies at any time in your browser; doing so may affect how the lobby loads on your device.

Account Security

Your account credentials are stored using industry-standard hashing. We never store your UPI handle, Paytm number or PhonePe linked mobile in plain text — only tokenised references passed directly to the payment processor.

Data Retention

Transaction records tied to UPI, Paytm or PhonePe deposits and withdrawals are kept for the period required by applicable financial regulations in your region. Account profile data is deleted within 30 days of a confirmed account closure request.

Your Right to Access

You can request a copy of all personal data we hold about you at any time. Submit the request via live chat or the support ticket system and we will compile and send your data export within the statutory response period.

Right to Correction

If your name, contact number or address on file is incorrect, contact us and we will update the record after verifying your identity. Corrected records flow through to linked payment and verification services automatically.

Third-Party Data Sharing

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions and with identity verification partners. No data is shared with advertisers, data brokers or unaffiliated third parties.

Open Answers to Your Privacy Questions

Common questions from our India account holders about data collection, cookies, payment records and how to exercise your rights under this privacy policy.

We collect your name, email address, mobile number and the device details used at sign-up. If you deposit via UPI, Paytm or PhonePe, the payment processor shares a tokenised transaction reference — we do not store your full payment credentials directly.

Transaction records are retained for the period required by applicable financial and legal regulations in your jurisdiction. Once that period expires, records are purged from active systems. You can ask us for the specific retention period that applies to your account.

Yes. Submit a data access request via live chat or the support ticket system in your account dashboard. We will compile your data export and deliver it within the statutory response window required under applicable law.

Contact our privacy team by email or live chat and request account and data deletion. After we verify your identity, your profile data is removed within 30 days. Transaction records required by law are kept only for the minimum legally mandated period.

We do not share your data with advertisers or data brokers. Data is shared only with payment processors for UPI, Paytm and PhonePe transactions and with identity verification partners under contractual data protection obligations.

We use session cookies for login continuity and preference cookies for region and language settings. You can block or delete cookies in your browser settings at any time, though some lobby and account features may not load correctly without session cookies enabled.

Raise a privacy ticket immediately through your account dashboard or contact us via live chat. Our data team reviews and escalates security or mishandling concerns as a priority, and will confirm the outcome to you in writing once the review is complete.

How c21y Handles Your Personal Data

Contact Us About Your Data

Browse How We Protect Your Account

Cookie Management

Account Security

Data Retention

Your Right to Access

Right to Correction

Third-Party Data Sharing

Open Answers to Your Privacy Questions

01 What personal data does c21y collect when I create an account?

02 How long does c21y keep my transaction data?

03 Can I request a copy of all the data you hold about me?

04 How do I ask c21y to delete my personal data?

05 Does c21y share my data with third parties or advertisers?

06 How does c21y use cookies and can I turn them off?

07 What should I do if I think my account data has been mishandled?

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